Privacy Policy

Ye Olde English ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.

Information We Collect

  • Personal Identifiers: Name, shipping/billing address, email address, phone number.

  • Financial Information: Payment card details are processed securely by our payment providers (e.g., Stripe, PayPal). We do not store your full card details on our servers.

  • Technical Data: IP address, browser type, device information, and pages you visit, collected via cookies.

How We Use Your Information
We use your information to:

  • Process and fulfil your orders.

  • Communicate with you about your order (e.g., confirmation, shipping updates).

  • Provide customer support.

  • Comply with legal obligations.

Legal Basis for Processing (UK GDPR)
We process your data based on the necessity to perform a contract (e.g., fulfilling your order) and our legitimate interests in improving our services.

Data Sharing
We only share your data with trusted third parties necessary to operate our business, such as:

  • Payment processors.

  • Shipping and delivery companies (e.g., Royal Mail, DPD).

  • IT and website hosting providers.

We never sell your personal data.

Your Rights
Under UK data protection law, you have rights, including:

  • Access: You can request copies of your personal data.

  • Correction: You can request that we correct inaccurate information.

  • Erasure: You can request that we erase your personal data.

  • Object to Processing: You can object to our processing of your data.

  • Data Portability: You can request that we transfer the data to another organisation.

To exercise these rights, please contact us at [Your Email Address].

Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies.

Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.