Refund and Returns

Returns for Customised/Personalised Items
Due to the nature of customised goods (e.g., items with "Make England Great Again," "Proud to be British," or other custom text/designs), these products are non-returnable and non-refundable unless they are faulty or not as described.

Returns for Non-Customised Items
If you have purchased a non-customised item and have changed your mind, you have 14 calendar days from the day you receive the goods to notify us of your wish to return them. The item must be returned to us in its original condition: unused, unworn, and in its original packaging.

You will be responsible for the cost of returning the item to us.

Refunds
Once we receive the returned item and inspect it, we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable.

Faulty or Damaged Goods
If an item is faulty, damaged upon arrival, or not as described, please contact us within 30 days of receipt at yeoldeenglish@proton.me with your order number and photos of the issue. We will cover the cost of return shipping and provide a full refund or replacement.

How to Initiate a Return
To start a return, please contact us at yeoldeenglish@proton.me with your order number and details about the product you'd like to return. We will guide you through the process.